Thank you for shopping at AtmanEcom.in. We strive for your complete satisfaction with every purchase. However, if you are not entirely satisfied with your order, this Refund and Returns Policy explains how you can return a product, request a refund, or exchange an item.

1. Eligibility for Returns

You may request a return or refund within 7 days from the date of delivery of your order. To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition.

  • All original tags, packaging, accessories, manuals, and any freebies included with the product must be returned.

  • Products that are personalized, custom-made, or marked final sale at checkout are not eligible for return unless defective.

If an item does not meet these conditions, AtmanEcom reserves the right to refuse the return or refund.

2. How to Initiate a Return

To initiate a return:

  1. Log in to your account on AtmanEcom.in and go to My Orders.

  2. Select the order item you wish to return and click Request Return.

  3. Choose a reason for the return and upload photos if applicable (required for damaged/defective items).

  4. After submitting your request, our team will review it and send you approval along with return instructions via email.

Important: Do not ship any item before receiving return approval from our support team.

3. Return Shipping

Once your return request is approved:

  • You must send the item back to us using a trackable shipping service.

  • Return shipping costs are generally the customer’s responsibility, unless the return is due to our error (e.g., wrong product sent, defective item).

  • Please pack the product securely to avoid transit damage.

4. Refund Processing

After we receive your returned product and inspect it:

  • Refunds will be processed to the original payment method used during purchase (credit card, debit card, net banking, UPI, wallet, etc.).

  • Refunds are typically completed within 7–14 business days from the date of inspection.

  • Shipping charges paid at the time of order are non-refundable unless the return is due to our error.

Partial refunds may be issued if:

  • The product shows signs of use, washing, or handling outside initial inspection.

  • Original packaging, tags, or accessories are missing.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please report the issue within 48 hours of delivery.

  • Send supporting photos and order details to our customer care email: support@atmanecom.in.

  • Once verified, we will offer the choice of a full refund, replacement, or exchange at no extra shipping cost.

6. Exchanges

Product exchanges are subject to stock availability. If the exact item is unavailable, you may choose:

  • A replacement of similar value, or

  • A refund as per the terms above.

7. Cancellation Policy

Orders can be canceled before shipment without penalty. After the order is shipped, cancellation requests must be treated as returns upon delivery.

8. Contact Us

For any questions about refunds, returns, or exchanges, please contact our support team:

📧 Email: support@atmanecom.in 
📞 Customer Care: +91 733 805 1848

We’re here to help ensure your shopping experience is smooth and satisfactory.