Last Updated: 27th March 2025

At EcomShift, we prioritize fast, reliable, and hassle-free shipping to give our customers the best shopping experience. Below is our detailed shipping, returns, and refunds policy for your convenience.

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1. Order Processing & Dispatch

We understand that timely delivery is crucial for online shopping. That’s why:

✅ All orders are processed and dispatched within 2 business days (excluding Sundays and public holidays).

✅ Once dispatched, customers receive a tracking link via email/SMS to monitor their order in real time.

✅ If any delay occurs due to unforeseen circumstances (natural disasters, strikes, etc.), we will notify you via email/SMS.

🚚 Track Your Order Anytime Here: Click Here

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2. Shipping & Delivery

We deliver across India through our trusted logistics partner, Delhivery Courier Services.

Delivery Timelines:

📌 Metro Cities: The order will be delivered within 3-5 business days

📌 Other Cities & Towns: The order will be  delivered within 4-6 business days

📌 Remote & Rural Areas: The order will be delivered within 5-7 business days

Operational efficiency of the courier service in your area

Public holidays, peak sale seasons, or weather disruptions

Shipping Charges:

📌 Shipping charges are calculated dynamically at checkout based on your delivery location.

📌 No hidden fees – what you see at checkout is what you pay!

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3. Order Cancellations

We allow customers to cancel their orders under the following conditions:

✅ Cancellations can be requested within 12 hours of placing the order.

✅ Once an order is shipped, cancellation is no longer possible.

✅ If an order is cancelled within the allowed time frame, We will process a full refund, The refund will be credited to the original payment account within 3-5 business days.

📌 To request a cancellation, contact our support team at: support@ecomshift.in

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4. Returns & Refunds

Your satisfaction is our priority! We offer a 7-day return policy from the date of delivery.

Eligible Reasons for Return:

✅ Defective, damaged, or incorrect product received

✅ Size issue – if the product does not fit you

✅ Not satisfied – if the product does not meet your expectations

Return Process:

📌 Step 1: Initiate a return request within 7 days of delivery by contacting our support team.

📌 Step 2: We will arrange a free pickup from your location via our courier partner.

📌 Step 3: Once we receive the returned item, our team will inspect it and process your refund.

Refund Options:

✅ Full refund to your original payment method (processed within 3-5 business days after return approval).

If refund is approved ,the refund will be credited to original payment account 3-5 business days 

📌 To initiate a return, email us at: support@ecomshift.in

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5. Lost or Stolen Packages

We take utmost care in ensuring your orders reach you safely. However, in the rare case that your package is lost or stolen, we have you covered!

📌 If your tracking status shows “Delivered” but you haven’t received the package, please:

✅ Check with your neighbours, security guard, or anyone at home who might have received it.

✅ Contact our customer support immediately – we will coordinate with the courier company to resolve the issue.

Resolution Options:

If the package is confirmed as lost, we offer a full refund or a Exchange , based on your preference.

If the courier confirms delivery but you still haven’t received it, we will conduct an investigation and provide the best possible solution.

If exchange is approved, the exchange order will be delivered within 7 business days 

If refund is approved, the refund will be credited to the original payment account within 3-5 business days

📧 For lost package assistance, email us at: support@ecomshift.in

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6. Customer Support

For any queries related to shipping, orders, or returns, feel free to reach out to us. We are happy to help!

📧 Email: support@ecomshift.in

📞 Phone: +91 8460886024

⏳ Customer Support Hours: 10 AM – 6 PM (Monday to Saturday)

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⚠️ Important Notes:

📌 This policy is subject to change without prior notice. Please check our website for the latest updates.

📌 All return items must be unused, unwashed, and in their original packaging with tags intact.

📌 Refunds will be processed only after the returned item passes quality inspection.

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Why Choose EcomShift?

✔ Fast & Reliable Shipping – We dispatch orders within 2 days!

✔ Hassle-Free Returns – No questions asked return policy!

✔ Secure Payments & Safe Transections

✔ Customer-Centric Policies to Ensure 100% Satisfaction